Charleston Water System's water and wastewater services are provided in accordance with our Water Rules and Regulations and Wastewater Use and Rate Resolutions policy manuals, which are approved by our Board of Commissioners.

These manuals govern Charleston Water System's operations and services, including rates, fees, billing, extending water and sewer lines, etc.

Please note: You may download these policy manual by clicking the links below; however, these documents contain references to internal operating procedures and guidelines that are not posted on this site. For questions, please send us an e-mail or call our Customer Service Department at (843) 727-6800.

Download:

Water Rules and Regulations
(PDF: 630 KB, 108 pages)
Amended December 22, 2009

Wastewater Use and Rate Resolutions
(PDF: 420 KB, 72 pages)
Amended December 22, 2009