To open a water or wastewater account for a home or business that's already connected to our system, please call our Customer Service Department at (843) 727-6800 between 8 a.m. and 5 p.m., Monday through Friday. 

We can take your information over the phone and schedule a date to have your service activated. You may also apply for service by visiting one of our office locations.

Please have the following information handy when you call to establish your account:

For residential accounts:

• Your name and social security number
• Date you would like water service to begin
• Address of the property to receive service
• Mailing address
• Daytime and evening phone number

For commercial accounts:
We require most commercial accounts to identify one individual in the company who will sign a form agreeing to assume responsibility for all water and sewer debts at the address. This agreement must be returned to our office within 14 days.

• Company name
• Name of the commercial co-signer and his/her social security number
• Date you would like to water service to begin
• Address of the property to receive service
• Mailing address
• Daytime and evening phone number

Frequently Asked Questions

How quickly will my service to an existing residence be turned on?
Please allow one business day's notice before you'd like the water turned on. Please check to ensure all your faucets and other fixtures are in the "off" position, and plan to have someone at your home when we schedule to activate your service. This will prevents water damage in the event that any faucets are in the "on" position.

If no one is present, we may not be able to activate service. Please be aware there is a fee for a return visit.

What are the fees charged for establishing service to an existing location?
An origination fee is charged on all new accounts to cover the expense of establishing the account. This fee will be added to your first bill for the location and must be paid within 21 days. The origination fee is non-transferable and non-refundable.
Click here to view our list of fees.