Online Account Management
E-mail us if you forgot your username or need help with your online account. We
monitor e-mails continually during business hours (M-F 8am Ė 5 pm) and will
respond promptly during those hours.
Call this number to speak with a Customer Service
Representative during business hours. We also accept payments over the phone
(credit cards only) 24/7 through an automated system.
Frequently Asked Questions
† Signing Up
† Your Account
† Username and password
† Making Payments
† Auto Draft
† Billing Options
I donít have my most recent bill. How do I sign up?
Call Customer Service at 843-727-6800. You can either use
the automated system to get your account information, or speak to a Customer
Service Representative for help (M-F, 8-5).
I tried registering for an account, but the system wonít
let me. Why?
Either you have already registered for online access to your
Charleston Water System account, or you are entering incorrect information in
the registration process.
If you think you or a family member is already registered
for an online account but you donít know the username or password, send an
e-mail to firstname.lastname@example.org
or call (843) 727-6800 for assistance.†
register to pay a family memberís bill using my name and bank account
Yes. All you need to sign up for online bill payment is
the account number and the current bill amount. You can register online to pay a
family memberís bill, as long as you have the account number and current bill
amount for that account.
removed my account from my customer profile and now I'm not able to sign in.
If you remove all accounts from your profile, your customer
profile will be permanently deleted. To access your account, you will have to
re-register for online bill payment and input your account information.
do I update my e-mail address in my profile?
Click on the Update Profile link under your current profile
to update your e-mail address.
have several accounts with Charleston Water System. Can I pay each bill
with a different bank account?
Yes. You can enter a different bank account for each
account, or pay each with a credit card. ††
Username and Password
forgot my password. What should I do?
Click the ďForget Password?Ē link below the sign-in boxes
and your password will be e-mailed to you. If you no longer use the e-mail
address you registered with, please e-mail email@example.com for
forgot my username. What should I do?
Send an e-mail to firstname.lastname@example.org or
change my username?
No. If you want to change your username, youíll need to delete
your profile and re-register for online account management with another
will my payment be posted?
If you make a payment online before 5 pm EST on a business
day, it will be posted the same day. Payments made after 5 pm, on weekends, or
on holidays will be posted the next business day after 5 pm. For example, if
you make a payment on Saturday, the payment will post to the account on Monday
after 5 pm. If Monday is a holiday, then it will post Tuesday after 5 pm.
change a payment once I submit it?
If you made a payment using your bank account, you have
until 5 pm EST on the date you selected to make the payment to cancel it. For
example, if you schedule to make a payment today, and itís before 5 pm, you
have until 5 pm to make changes.
Payments made with a credit card cannot be changed or deleted.
If you need assistance, please call Customer Service at (843) 727-6800.
have to pay the full amount due on my account?
No. You may pay less than the amount due, but your payment
may not exceed the amount due.
system wonít let me select a payment date. Why?
If your payment is past due, you will not be able to select
a future date for the bill amount to be drafted from your account. You must pay
the bill that day.
request a payment extension online?
No. To request a payment extension, please call Customer Service
at 843-727-6800 (M-F, 8-5).
How do I find out my past due balance?
Click on View Most Recent Bill. If you have a past due
balance it will be listed on your bill.
signed up to access my account online, but my bill wasnít paid. What happened?
When you register for online access to your account, you
must manually make a payment with a credit card, debit card or bank account
each month. Payments are not made automatically.
If you want to have your bill amount automatically drafted
from your bank account each month, sign up for Auto Draft by completing the
form on the back of your bill and mailing it with your payment. Our online
account management system isnít set up to accept Auto Draft enrollment or
changes to bank account information for customers who are already enrolled in
Auto Draft, but we plan to offer these options in the future.
canít I save my credit card number to use for future payments?
Charleston Water System does not keep your credit card
number when you make a payment using a credit card. Doing so would require
additional technology that we have opted not to implement.
make multiple payments in one day?
No. If you need to make another payment, you can call (843)
727-6800 to make a payment by phone.
overpay so that I have a credit?
No, the system is not
designed to allow overpayments.
set up my account so that my bill will be paid automatically every month when
No. To do this, youíll need to sign up for Auto Draft. Unfortunately,
our online system isnít set up to accept Auto Draft enrollment, but weíre
planning to make this improvement in the future.
To sign up for Auto Draft, fill out the form on the back of
your bill and send it in with your next payment.
in Auto Draft, and I need to change the bank account that my monthly bill is
drafted from. Can I do this online?
No. Our online account management system isnít set up to
accept bank account changes for customers enrolled in Auto Draft. We plan to
add this feature in the future.
In the meantime, to change your bank account information for
your Auto Draft payments, please mail a signed written request to Charleston
Water System, Attn: Customer Service Ė Auto Draft, PO Box B, Charleston, SC
29402. Please include the following:
Your name, service address, and Charleston Water System account
A voided check from the bank account you want your bill to be
If you have any questions, please call Customer Service at
(843) 727-6800 or send an e-mail to email@example.com.
are my billing options?
You can choose how you would like your monthly bill
delivered to you. We offer three options:
notification that your bill is ready to view online
notification and a paper bill mailed to you
3. A paper
bill mailed to you
Paper mail delivery is the default option. You can change
your billing preference at any time by logging into your online account and selecting