We have redesigned our online payment system to make it easier to use and to match our new web site!
Question or problems? Email CustomerService@charlestoncpw.com or call (843) 727-6800.
Once you're logged in, click Profile Actions to change your password or update your profile. If you have multiple Charleston Water System accounts, you can add them all to your profile to manage them in one place.
Click Account Actions to view your current bill or past bills in PDF format. You can pay your bill with a credit card or bank account. You can also select how you want to receive your bill: mail, email, or both.
This system allows one-time payments only. It does not allow recurring automatic payments. To sign up for automatic payments, fill out the form on the back of your bill to sign up for AutoDraft. This system does not support AutoDraft enrollment or allow existing AutoDraft customers to update their bank information, but we are planning to add these features in the future.
We welcome your feedback on this new system. Send comments or suggestions to CustomerService@charlestoncpw.com.
Call Customer Service at 843-727-6800. You can either use the automated system to get your account information, or speak to a Customer Service Representative for help (M-F, 8-5).
Either you have already registered for online access to your Charleston Water System account, or you are entering incorrect information in the registration process.
If you think you or a family member is already registered for an online account but you donít know the username or password, send an e-mail to CustomerService@charlestoncpw.com or call (843) 727-6800 for assistance.
Yes. All you need to sign up for online bill payment is the account number and the current bill amount. You can register online to pay a family memberís bill, as long as you have the account number and current bill amount for that account.
If you remove all accounts from your profile, your profile will be permanently deleted. To access your account, you will have to re-register for online bill payment and input your account information.
Click the Profile Actions link to update your e-mail address.
Yes. You can enter a different bank account for each account, or pay each with a credit card.
Click the ďForget Password?Ē link on the sign in page.
Send an e-mail to CustomerService@charlestoncpw.com or call 843-727-6800.
No. If you want to change your username, youíll need to delete your profile and re-register for online account management with another username.
If you make a payment online before 5 pm EST on a business day, it will be posted the same day.
Payments made after 5 pm, on weekends, or on holidays will be posted the next business day after 5 pm.
For example, if you make a payment on Saturday, the payment will post to the account on Monday after 5 pm. If Monday is a holiday, then it will post Tuesday after 5 pm.
If you made a payment using your bank account, you have until 5 pm EST on the date you selected to make the payment to cancel it.
For example, if you schedule to make a payment today, and itís before 5 pm, you have until 5 pm to make changes. Payments made with a credit card cannot be changed or deleted.
If you need assistance, please call Customer Service at (843) 727-6800.
No. You may pay less than the amount due, but your payment may not exceed the amount due.
If your payment is past due, you will not be able to select a future date for the bill amount to be drafted from your account. You must pay the bill that day.
No. To request a payment extension, please call Customer Service at 843-727-6800 (M-F, 8-5).
Click on View Most Recent Bill. If you have a past due balance it will be listed on your bill.
When you register for online access to your account, you must manually make a payment with a credit card, debit card or bank account each month. The system does not allow automatic, recurring payments.
If you want to have your bill amount automatically drafted from your bank account each month, sign up for Auto Draft by completing the form on the back of your bill and mailing it with your payment.
Our online system isnít set up to accept Auto Draft enrollment or changes to bank account information for customers who are already enrolled in Auto Draft, but we plan to offer these options in the future.
Charleston Water System does not keep your credit card number when you make a payment using a credit card. Doing so would require additional technology that we have opted not to implement.
No. If you need to make another payment, you can call (843) 727-6800 to make a payment by phone.
No, the system is not designed to allow overpayments.
Yes, we do offer AutoDraft from your bank account, but our online system isn't set up to accept AutoDraft enrollment, but weíre planning to make this improvement in the future. To sign up for Auto Draft, fill out the form on the back of your bill and send it in with your next payment. We do not offer AutoDraft payments from a credit card—only bank accounts.
No. Our online account management system isnít set up to accept bank account changes for customers enrolled in Auto Draft. We plan to add this feature in the future.
In the meantime, to change your bank account information for your Auto Draft payments, please mail a signed written request to Charleston Water System, Attn: Customer Service Ė Auto Draft, PO Box B, Charleston, SC 29402. Please include the following:
If you have any questions, please call Customer Service at (843) 727-6800 or send an e-mail to CustomerService@charlestoncpw.com.
You can choose how you would like your monthly bill delivered to you. We offer three options:
Paper mail delivery is the default option. You can change your billing preference at any time by logging into your online account and selecting Billing Options.
E-mail us if you forgot your username or need help with your online account. We monitor e-mails continually during business hours (M-F 8am Ė 5 pm) and will respond promptly during those hours.
Call this number to speak with a Customer Service Representative during business hours. We also accept payments over the phone (credit cards only) 24/7 through an automated system.